Guest Services + Hospitality (Evening Shift)

The goal for volunteers serving in guest services is hospitality and connection. We want to make our guests feel supported as they trust us to take care of their belongings. Volunteers will help with the check-in and check-out, help guests check their belongings in and out of storage, show them to their bunks, launder and prep linens, or serve in the dining area. 

All the Details...

We have three main hospitality tasks at the Night Shelter:

Linens: We supply our guests with fresh linens each day. After guests have checked in, they will get a fresh set of linens on the way to their bed for the evening.

Games with Guests: Our volunteers love spending time with guests at the shelter—whether it’s sharing stories, playing games, or simply offering a listening ear. These moments of connection bring joy, dignity, and a sense of community to everyone involved.

Storage: Guests can secure their belongings overnight in either family, men’s, or women’s storage. Each guest has a tote or two with their name on it. Guests can identify their storage bins by sharing their first and last names. These totes hold the last precious belongings of our guests. Treating them with care is our goal.

We are learning as we go, and we appreciate your grace and flexibility as we continue to learn what processes work best for our volunteers and guests. You’ll be assigned a specific task for the shift, but be prepared to jump in to help somewhere else if needed. Teamwork makes the dream work, right?